Customer Support
Support Center
Expert support for distribution partners, quality inquiries, regulatory compliance, and technical assistance. We're here to help your business succeed.
Live Chat
Instant messaging
Business Hours
Monday - Friday
9:00 AM - 6:00 PM GMT
Frequently Asked Questions
Common Support Topics
How do I request a Certificate of Analysis (CoA) for your products?
Certificates of Analysis are available for all our products. Contact our quality assurance team via email at quality@phytoprop.com with the product name and batch number, and we'll provide the CoA within 24 hours.
What are your shipping timelines for international orders?
Shipping timelines vary by destination. Standard international shipping typically takes 7-14 business days. Expedited shipping (3-5 business days) is available for most regions. All shipments include full tracking and temperature monitoring for sensitive products.
Do you provide regulatory documentation for import compliance?
Yes, we provide comprehensive regulatory documentation including import permits, certificates of free sale, GMP certificates, and customs declarations. Our compliance team assists with country-specific requirements and ensures all documentation meets local regulations.
How do you ensure product quality during shipping?
We utilize validated cold chain logistics with real-time temperature monitoring, insulated packaging, and temperature-controlled storage facilities. All shipments are tracked with IoT sensors, and we maintain quality assurance protocols throughout the distribution network.
What is your minimum order quantity for wholesale distribution?
Minimum order quantities vary by product and destination. Generally, wholesale orders start at 500 units per SKU. Contact our sales team to discuss volume discounts and customized distribution arrangements for larger orders.
Can you assist with product registration in new markets?
Absolutely. Our regulatory affairs team has extensive experience with product registration across global markets including North America, Europe, Asia-Pacific, and emerging markets. We provide consultation and documentation support throughout the registration process.
Visit Our Office
PhytoProp Pharma Distribution Center
Renewal Trust Business Centre, Unit 16
3 Hawksworth Street
NG3 2EG, Nottingham
United Kingdom
